Privacy Policy
UPINTELLIGENCE S.L. (hereinafter, UPINTELLIGENCE) aims to respect the privacy of its users and protect the personal data that they may provide to UPINTELLIGENCE.
In respect to Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter, GDPR) , this work of data collection will be governed by the terms described below:
Information about the person responsible for the treatment, the collection, purpose, legitimacy and conservation time of the personal data.
In this privacy policy you will find all the information on the processing of personal data that UPINTELLIGENCE carries out on the user’s data. As a sign of commitment to data protection regulations, UPINTELLIGENCE permanently makes information regarding our privacy policy available to the user on this website.
UPINTELLIGENCE, S.L. (hereinafter, UPINTELLIGENCE)
NIF: B74433137
Calle Colegio Santo Domingo de Guzmán (Vivero Ciencias de la Salud), S/N
Oviedo (33010 – Asturias)
http://www.upintelligence.es
purposes and legal bases of the treatment
Depending on the use that the user makes of this website, UPINTELLIGENCE will need to process personal data, which, in general, will be the following:
• Identification data (for example, name, surname, language, contact information, etc.).
• Connection, location and navigation data (in case of interacting with us from the mobile, for example).
• Data about tastes and preferences.
UPINTELLIGENCE reminds that some of the personal data requested to give access to any of the functionalities or services of this website will be mandatory, since they are essential to provide the service, give access to the functionality in question, or manage the reason for your contact. and process it at an administrative level.
Depending on how the user interacts on this website, personal data will be processed for the following purposes:
| Purpose | Information |
|---|---|
| Customer Support | Process the personal data strictly necessary to manage or resolve the query, request or request made by the user. |
| Marketing | Personal data will be processed to manage the sending of commercial communications or promotions of all those users who have subscribed. |
| Quality surveys | Sending quality surveys on the products or services provided. |
The user will be responsible, in any case, for the veracity of the data provided. Otherwise, UPINTELLIGENCE may exclude the user from the services in which false data has been provided, without prejudice to other legally appropriate actions.
The legal basis that allows the processing of personal data provided by the user will be governed by the provisions of the following table:
| Purpose | Legal base |
|---|---|
| Customer Support | When the user contacts through any form enabled through this web page or through any other means of contact advertised on this website, the legal basis of the treatment is the consent of the user. In turn, UPINTELLIGENCE has a legitimate interest in responding to the requests, queries or doubts raised by the user, either through this website or through any existing means of contact with the company, including the social networks in which UPINTELLIGENCE is present. If the user’s contact with UPINTELLIGENCE is made by virtue of the exercise of the rights protected by any legal provision, including claims or queries related to UPINTELLIGENCE services or products, the legal basis that governs such treatment is compliance with legal obligations. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016. |
| Marketing | The legal basis for the processing of personal data for the purposes described in the marketing purpose is the consent of the user. In the event that there is a prior contractual relationship with the user, provided that UPINTELLIGENCE has legally obtained the contact details of the recipient and uses them to send commercial communications regarding products or services of its own company that are similar to those that were initially contracted with the client, the legal basis of the treatment will be based on legitimate interest, with special reference to what is stated in the second section of article 21 of Law 34/2002, of July 11, on information services. the information society and electronic commerce. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016. |
| Quality surveys | UPINTELLIGENCE has a legitimate interest in carrying out quality surveys for users, in order to analyze user satisfaction with this website, the quality of customer service or the products and/or services contracted. |
The period of conservation of personal data will depend on the purposes for which they were collected:
| Purpose | Conservation period |
|---|---|
| Customer Support | The personal data processed for this purpose will be kept for as long as necessary to attend to the query, request or request made by the user. |
| Marketing | The personal data processed for this purpose will be kept until the user decides to withdraw consent. |
| Quality surveys | The personal data processed for this purpose will be kept for the time necessary to carry out the appropriate actions to improve our service, that of our products or the usability of this website, depending on the reason for the survey, or until UPINTELLIGENCE anonymises the data collected. |
The user is informed that UPINTELLIGENCE will process the personal data during the time in which civil, commercial, administrative, criminal or fiscal responsibilities could arise, in compliance with current regulations at all times. Once these deadlines have passed, the personal data will be deleted.
UPINTELLIGENCE informs that in order to comply with the purposes described above, it is necessary to transfer the personal data provided by the user to companies related to UPINTELLIGENCE, as well as to companies that support us in the services we offer, such as:
• Technology service providers
• Service providers related to customer service
• Service providers related to the administration of UPINTELLIGENCE
• Providers and collaborators of services related to marketing and advertising
• Public Administrations when required by current regulations.
It is reported that UPINTELLIGENCE contracts the management of some of the functions necessary for the provision of the service with treatment managers located outside the EU and that, in any case, guarantee an adequate level of protection of personal data.
User rights
Users who have provided personal data for UPINTELLIGENCE to process have the following rights:
| Right of access | The user has the right to obtain from UPINTELLIGENCE confirmation of whether or not personal data concerning him or her is being processed, as well as to access the personal data that UPINTELLIGENCE has. |
| Right of rectification | The user has the right to request that UPINTELLIGENCE rectify inaccurate data concerning him. You also have the right to have incomplete personal data completed, including by making an additional declaration. |
| Right of deletion/right to be forgotten | The user will have the right for UPINTELLIGENCE to delete the personal data that concerns him, always taking into account the requirements established in current legislation. |
| Right of limitation | The user will have the right to request UPINTELLIGENCE to limit the processing of personal data, always taking into account the requirements established in current legislation. |
| Right of portability | The user will have the right to receive from UPINTELLIGENCE the personal data that concerns them in a structured format, commonly used and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or a contract, and is carried out by automated means. |
| Right of opposition | The user has the right to oppose UPINTELLIGENCE to process the personal data that concerns them when they are processed based on public or legitimate interest. In this case, UPINTELLIGENCE will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims. |
| Right to file a claim | The user has the right to file a claim with the Spanish Agency for Data Protection if they consider that the rights previously stated in this privacy policy are violated or if they consider that the processing of personal data that concerns them violates Regulation (EU) 2016. /679 of the European Parliament and of the Council, of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. |
